About this role
Your contribution to something big:
Ensuring technical support for Bosch workshops in target languageIdentifying defects for service technicians;Interpreting measured values, real values compared with nominal values;Offering after sales support for the specific diagnostic software;Identifies and provides the necessary technical documentation to the workshops;Recording of handled cases;-----------------------------------------------------------------------------------------------------------
Ensure real time remote assistance during passenger car repairs, and also for trucks , alongside workshop’s diagnostic technician, guiding him to identify the fault and perform the repair in a professional manner;Provide the required technical documentation (wiring diagrams, location of components, install/remove instructions, tightening torques etc.);Use and help create a comprehensive data base of known faults and repair tips;Help the team of Automotive aftermarket service in the analysis of complaints made by end customers about the repairs done by the Bosch car services workshops;Processing of technical inquiries and diagnosis support by phone, e-mail remote diagnosis;Processing of technical inquiries about the software and FAQ;Advice on the initial installation of the Diagnostics Software;Advice on software updates, system errors, conflicts with other programs;Answers to simple questions about diagnostic hardware;Remote diagnosis over Team-viewer.
What distinguishes you:
Advanced level of Dutch and English;Experience working in Workshops (nice to have);Expertise in diagnosis, car repair and parts (nice to have);Previous experience as a diagnosis technician is a plus;Strong Computer literacy desirable;Customer-orientation with good communication skills;Team-player, proactive and initiative;Mechatronics experience is a plus;IT-oriented automotive mechatronics technicians or IT-enthusiasts with an affinity for automobiles.
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!