About this role
The Customer Project Manager role is the primary customer commercial contact for existing business. S/he ensures all project-related activities such as project planning and coordination with interfaces and is responsible for release management, supplier management activities. Responsibility for achieving project objective and targets (time, cost, spec., scope, quality, procurement, profit, budget) incl. escalation if project target is at risk. Professionally apply project management processes, methods and tools, manage interface between customer and project team.
Primary customer commercial contact for existing business: reporting progress, discussing new proposals, negotiating scope & committing achievable delivery dates, supporting contract negotiations, T&Cs discussions with Sales/Legal, aligning with ARTIssues Quotes & prepares invoicesIssuing Purchase Orders of projectCommercial interface into the business: Financial reporting of projects, creating opportunities in C4C (Salesforce equivalent), maintaining forecasts in PPMResponsibility for achievement of the PM-KPI’s (cockpit chart completeness and consistency, OTD, EBIT)Project Budget Cost TrackingMilestone Planning for projects and releasesWork in collaboration with a dedicated Customer Kanban Team, either via a Team Product Owner or in team leadershipIf no TEAM Product Owner is installed then there are additional responsibilities:Setup project teamLead intercultural and interdisciplinary project teamInterface PPQA (e.g. Release, Hotfix, PreQIC, KIR)Project-related coordination of Audits / CertificationInitiate a project by setting-up a Project Charter (PjC) and a Project Management Plan (PMP), Set-up projects (e.g. project card)Maintain internal project management artifacts / processes, Risk management, PrjMan PEP related, Change Management, Lessons learnedAlign with POs as technical responsible of the definition of what is delivered (what does the customer want/need)Estimate, specify and adapt the planning (time, budget)Responsible for change management affecting the projectApproval of project-related change requestsPI Planning being the commercial voice of the customer. Providing inputs for prioritization to Product Owners, promoting customer centricity in the organisation.Collect / enter generic customer requirements into appropriate tool and ensure completion of requirements evaluationBringing Market needs to Product ManagementCustomer program level planning, working with ARTs & People Leads on resources to deliver projects, planning resource demand in PPMLeading quote creation, working with the team to prepare cost estimates and scope description, work with SCO to create quote & get approvals in IT4S (Commercial IT Toolset)
Advanced experience in Release ManagementDeep understanding of Product Engineering / Development Process (PEP)Very good Project Management & organizational skillsGood commercial/ financial management skillsResult-orientationBasic domain-specific skillsStrong communication & cooperation skills on different levelsProblem solving & conflict handling skillsSupport lean-agile mindsetKnowledge of scaling lean and agile, lean and agile methods (e.g. SAFe, Scrum, Kanban, inspect & adapt, OKR)