About this role
Customer Management:
Service Business Development of Mobile Hydraulics Machines (Road Construction Machines / Mining Machines / Concrete Machines)Sales of Service in After Market (from Lead generation to execution and formal closure of contract)Should have knowledge about various mobile machines and Indian After Market in Construction and similar fields.Customer relationship management through installed base life cycleImproving Customer SatisfactionService Consultation to customersService Marketing & After Market Promotional ActivitiesFostering internal relationship with internal Service Organizations and other departmentsMarket Intelligence
Consolidate Competition Analysis done by ADMs and plan StrategiesVisualize the complete market of respective cluster and plan resources accordinglyConsolidate Market trends captured by ADMs & plan measuresiBase intelligence and continuous development of databaseReports and Planning
After Market - Sales Planning, Strategy formulation & deployment, self-review and attainment of KPIs B.E. Mechanical with 2 - 6 years of relevant experience.
Preferred Competencies :
Customer orientationIn-depth Products Knowledge (Fault finding, trouble shooting, assembly, dis-assembly, Testing)Communication SkillsPresentation SkillsSales Skills (Negotiation, Pricing, Networking, Customer satisfaction obsession, etc.)Contract / Legal KnowledgeQuality SystemCross-selling know-how and MindsetComplianceSales Coordination/Steering - CRMPrice managementIndustry 4.0Configurators overviewHands-on SAP, MS-office tools