About this role
Digital Supply Chain Specialist (Customer Service & Logistics Interface) for OE - Block Channelwho will contribute to a modern, customer-centric support hub within Bosch Mobility Aftermarket. The role combines hands-on customer support, process execution, and digital enablement to ensure high-quality service across multiple support channels while supporting process optimization and automation initiatives. Work closely with customers and support colleagues, process experts, and cross-functional partners in an increasingly AI-driven environment, using digital tools, analytics, and structured problem-solving to improve response quality, efficiency, and customer satisfaction. The role requires a strong customer-first mindset, attention to detail, collaboration skills, and a continuous improvement attitude to help shape future-ready digital customer support operations. Qualifications
Bachelor's degree in Business Administration, Mechanical Engineering, Industrial Engineering, Supply Chain Management, Logistics, Operations Management, Information Systems, Computer Science, or a related field.MBA in Supply Chain Management, Operations, Logistics, or Business Administration is preferred.Experience: 5–9 Years
5–9 years of professional experience in Customer Supply Chain, Customer Service, Order Management, Sales Logistics Interface, Supply Chain Operations, or a similar customer-facing supply chain function.Experience working with SAP SD and customer order fulfillment processes, including order management, delivery coordination, inventory management, logistics coordination, and customer communication.Experience in driving digitalization, process automation, workflow optimization, and continuous improvement initiatives within Supply Chain or Customer Service.Strong understanding of customer service processes, supply chain planning, logistics operations, and cross-functional collaboration with Sales, Planning, Manufacturing, Procurement, Warehousing, and Transportation teams.Experience working with service KPIs, OTIF, Order Fulfillment, Lead Time, Backorder Management, Inventory, Customer Satisfaction, and operational dashboards.Hands-on experience with Microsoft Excel (Advanced), Power BI, Power Query, Power Automate, Power Apps, Microsoft Copilot, or similar digital productivity tools.Exposure to automation technologies such as Automation Anywhere A360, UiPath, n8n, or similar RPA/workflow automation platforms is an advantage.Knowledge of EDI/API integrations, low-code/no-code platforms such as OutSystems, and workflow management tools is desirable.Basic understanding of AI-enabled solutions, Copilot, LLM-based applications, chatbot technologies, or Python-based automation to support digital transformation initiatives is preferred.Strong analytical and problem-solving skills with the ability to identify process improvement opportunities through data analysis.Excellent stakeholder management, communication, and collaboration skills with the ability to work effectively in global cross-functional teams.Customer-focused mindset with the ability to manage customer expectations, prioritize critical issues, and deliver high-quality service.Experience working in an international or regional supply chain/customer service environment will be an added advantage.Familiarity with Git/GitHub or similar collaboration tools is beneficial but not mandatory.Excellent verbal and written communication skills in English. Advanced knowledge of End to End Supply Chain Operations (Order Management, Demand Planning and Warehouse and Transportation management) Advance knowledge of digital tool sets (E.g. Power BI, RPA, Tableau etc.).Strong communication and follow-up skills, with the ability to work effectively with dashboards and digital tracking tools.Stakeholder management – Customers – internal teams- LSPs. Demonstrates a proactive mindset and strong ownership behavior. Effectively manages time, including availability during late hours for customer calls. Shows problem-solving skills and coordinates with transporters to ensure on-time shipment delivery as agreed. Advanced project management and analytical skills for decision-making and risk management.Strong communication and presentation skills for internal, external, and stakeholder interactions Proficient in ERP systems (preferably SAP) and MS Office tools.