About this role
You're aligned with requirements management? How unamiguousness, understandability
and traceability can be achieved? You appreciate to interact with functional departments
launching requirements and love to raise the right questions?
Then requirements management is yours! You hand over collected requirements in
good quality to the Corporate IT operating the Product Lifecycle Management (PLM)
ecosystem - here Siemens Teamcenter.
• You support our customers in all technical and application specific support cases within
the Siemens Teamcenter and Autodesk Inventor eco-system.
You become the head of the Teamcenter key-user support community and their solution
group and steer them regarding Teamcenter changes, news and the final ITIL-based
ticket processing of upcoming incidents in ServiceNow.
• Errors raised as Teamcenter customer support incident tickets? No issue for you: you
have the solution ready. Independent troubleshooting, root cause analysis in coordination
with the Bosch Corporate IT and the functional IT department of the business unit
are your daily work
• Ticket to success: You work hand in hand with other departments like BMG/BDO and
the Bosch Corporate IT to successfully process and close tickets customer-oriented
• Cooperation: your close contact with world-wide distributed key-users for Siemens
Teamcenter guarantee an effective support hierarchy and a fast ticket resolution within
the given SLAs
• You like updates? You support Siemens Teamcenter platform version changes with
your contributions in updating the training material and existing documentation in close
coordination with BMG/BDO and the functional departments
• Failures you wanna avoid? During Siemens Teamcenter platform changes executing
and documenting functional tests are a key factor to success – a phase where you
Teamcenter know-how and structural work is requested
• You assist the BMG Teamcenter PO during the requirements management and requirements
hand-over to the Bosch Corporate IT
BE/Btech / MCA - Computer Science / Information Science
at least 5 years experience in using and administrating Siemens Teamcenter Product
Lifecycle Management (PLM) ecosystem
5-10 years experience in using Autodesk Inventor
• 5-10 years experience in IT Support based on an IT Service Management System – ideally
ServiceNow
• at least 5 years experience in ITIL-based incident and problem management
• Reliable, self-contained, team- and customer oriented and structured way of working
communication skills and basic experiences in conflict management
• Fluent English (C-level)
• Ideally good German language ability (A-level)