About this role
Assists with the deployment of new laptops and desktop as well as device upgrades.Provide technical support to end-users via ticket system, email, phone, or in-person.Maintains customer service by providing first-level hardware and software support as instructed by associate membersProvide technical support to users including network connectivity, VPN and remote desktop.Coordinate the planning, implementation, and support for IT blueprints in M365/Office365 workloads and applications.Facilitate infrastructure lifecycle to ensure business continuity and reduced risk to operations.Track and monitor all support cases to ensure timely resolution and follow-upDocument IT procedures and create user guides.Work collaboratively within the Central Infrastructure network teams to ensure standards and processes are followed.Perform setup and maintenance of IT Infrastructure with guidance from senior team members.Contributes to project work assigned to the infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness Pursuing a bachelor's degree in computer science, management information systems, or related field with a GPA of 2.8 or higherFresher or entry-level candidate with strong foundational IT knowledgeProficiency in English (mandatory) with excellent written and verbal communication skillsHigh energy, confidence, and effective communicatorStrong knowledge of Microsoft Windows 11 OS, networking, servers, and storage systemsExperience with or knowledge of Azure AD and Microsoft Office 365Interest and passion for IT technologies and innovative IT solutionsSelf-motivated, structured, and results-driven mindsetFlexible and adaptable to change, with ability to work well under pressure in a fast-paced environment Be entrusted with your own area of responsibilityReceive competitive internship allowancesJoin department’s outing activitiesHaving 01 paid leave per monthLunch allowance, parking allowanceDisclaimer:
Bosch does not charge any fees from candidates for interview participation under any circumstances.Bosch does not request candidates to download applications or click on any links that require fees or lack credibility.Bosch does not collect personal information without permission.Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels.If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam.