About this role
Customer Support Operations
Handle customer inquiries and service requests across digital support channels such as email, chat, self-service platforms, and back-office processes.Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations.Support issue resolution, escalation handling, and follow-up activities in close cooperation with internal stakeholders.Contribute to a professional, collaborative, and customer-centric team environment.Performance & Process Support
Use established KPIs, dashboards, and customer feedback to monitor service quality and identify improvement potential in daily operations.Document recurring issues, process gaps, and customer pain points, and support the implementation of corrective actions.Contribute reliable operational input for reporting, analysis, and continuous service improvement.Digital Enablement & Continuous Improvement
Support the adoption and effective use of AI-supported customer care solutions, automation workflows, and digital service tools in daily operations.Participate in process improvement initiatives to increase efficiency, standardization, and customer satisfaction.Collaborate with business, operations excellence, IT, process, and AI expert teams to test, refine, and implement improved ways of working.Maintain accurate documentation, work instructions, and knowledge content to support consistent service delivery.Ensure compliance with internal processes, quality standards, and governance requirements. Qualifications & Experience
Bachelor’s degree in Business Administration, Customer Service Management, Operations, Information Systems, Computer Science, or a related field.First professional experience in customer service, customer operations, digital support, process support, automation support, or a comparable environment.Experience working with digital tools, case handling, service processes, structured operational workflows, or basic system-supported process execution is an advantage.Experience in international or regional customer support environments is a plus.Collaboration & Working Style
Strong communication and collaboration skills with the ability to work effectively in cross-functional teams.Reliable, structured, and service-oriented working style with strong attention to detail.Proactive attitude and willingness to learn, adapt, and contribute to change initiatives in a digital and AI-supported environment.Analytical & Operational Skills
Strong problem-solving and analytical skills with the ability to identify patterns, issues, and improvement opportunities.Data-aware mindset and confidence working with service KPIs, reports, dashboards, or structured operational data.Continuous improvement mindset with a focus on quality, efficiency, standardization, and support for digital optimization initiatives.Customer Focus
Strong customer-centric mindset and commitment to delivering a high-quality service experience.Ability to manage customer requests professionally, accurately, and with empathy.Technical & Digital Skills
Develop & Integrate low-code automation solutions and applications with existing enterprise systems, APIs, and data sources, ensuring seamless data flow and functionality using Copilot Studio, N8N, Power AutomatedMonitor the performance and stability of deployed automations and applications, troubleshooting issues and performing necessary maintenance and updates.Proven Hands-on experience with Robotic Process Automation (RPA) tools (e.g., Automation Anywhere A360, UiPath, N8N) and low-code/no-code automation platforms (Copilot Studio, N8N, Power Automate).Understanding of API integrations and web services.Basic knowledge of database concepts and SQL. Experience in prompting and integrating with AI services or LLM APIs is a strong plus. Language
Excellent written and verbal communication skills in English.Proficiency in German would be a significant asset. Committed 13th month bonusCollaboratively yearly performance bonusMeal & Parking allowancesPremium insurance for employeeFlexible benefitsDomestic and international training opportunityCareer development program with buddy and mentoring programGood benefits of company activities, team building and year end partyOpportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation eraDisclaimer:
Bosch does not charge any fees from candidates for interview participation under any circumstancesBosch does not request candidates to download applications or click on any links that require fees or lack credibilityBosch does not collect personal information without permissionCandidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channelsIf you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam