About this role
Responsible of planning and implementation of department’s quality policy.Responsible for establishing, implementing and improving the department’s quality management system.Establish and maintain FMEA of GS/OSD3-APAC12.Establish and maintain LPC guideline and plan of GS/OSD3-APAC12.Monitor and improve department Quality KPI.Handle customer complaint analysis and improvement.Coordinate internal / external quality system audit.Push LSPs to carry out Risk & Quality management and LSP development projectPush LSPs to carry out CIPManage KPI target of LSPs and analysis and improve KPI failureProvide Q training and support for official customer complaintPrepare and report GS/OSD3 TMC Performance ReportUrgent Q topic follow up, e.g: 14Q introduction in TMC, quick investigation of damage Logistic Quality skill requiredSupplier audit and management skill requiredProject management skill requiredGood communication and cooperation skillCustomer orientation mindsetStrategic mindsetFluent English both on oral and written