About this role
First Level IT support for a global team. e.g. Microsoft Office, Microsoft OutlookCollect, document, resolve and process user incidents and requests via phone/e-mail/chatUse knowledge base in daily businessFrequently communicates with team management about new solutions and open pointsSupport the ITSD Global Team in developing new ways of working Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI HotlineExcellent knowledge (oral and written) Japanese language (at least B2-C1 level)General IT Knowledge with focus on workplace ITAbility of cross-functional thinking and quick problem solving skillsExcellent communicator and team playerCustomer service and solutions-oriented person, conveying genuine willingness to helpAbility to work under pressureHigh degree of self-motivation and learning potentialAmenable to work on day shift; weekends off and working onsiteContract is for 1 year only and will be under an agency or headhunter.Can start asap Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.