About this role
Respond to all calls, emails and common requests for technical 1st level support;Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months;Follow defined work instructions and escalation processes for all possible types of incidents;Track all incidents in our internal incident management system;Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes;Input for FAQ and knowledge data base;Establish good relationships with colleagues and customers in order to achieve a correct flow of information;Willingness to work in the office and/or remote according to business needs. Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics;Experience and know-how: Professional experience in a customer facing position would be an advantage;Languages: Danish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus;A team player who is 100% service and solutions focused;Methodical troubleshooting skills required;Working knowledge of SAP would be an advantage;Previous experience or affinity with automotive electronics would be an advantage;Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure;Willingness of taking over responsibility for assigned projects as needed. What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
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Make it happen! We are looking forward to your application!