About this role
Provide support to Product Owner, CRM Capability Experts and C4C Team in general;Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept;Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;Create, maintain and improve existing SAP C4C Training documentation;Organize and deliver trainings to SAP C4C end-users;Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);Cooperate with technical department during implementation of technical requirements and bug fixing processes;Assist during creation of documents for business/technical requirements;Test SAP Sales and Service solution and document bugs;Manage manual and automated data imports into the system;Document processes and interfaces;Work on data quality check. University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT;At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.;Experience in Implementation of CRM solution (mandatory);Experience in Support processes (mandatory);Exceptional presentation skills (mandatory); Familiar with Agile methodology;Knowledge of JIRA or similar tracking tool; Advanced Excel knowledge;Able to work in cross-functional teams and international environment;Willingness to work in a global & virtual team;Good communication skills, ability to think analytically and willingness to learn new things;Fluent in English;Eager to work with the newest technologies;Proactive and can easily adapt to new development environment;Self-motivated and with a great sense of ownership;Team player and willing to give and recieve feedback;Think outside the box and try to find creative approaches to challenges. Work #LikeABosch means:
⚖️ Flexible work conditions
🔀 Hybrid work system
🌐 Exchange with colleagues around the world
🧑⚕️ Health insurance and medical office on site
📚 Training opportunities
📈 Opportunities for career progression and continuous professional development
💲 Access to great discounts in partnerships and Bosch products
🏋️ Sports and health related activities
🚉 Great access to public transports
🅿️ Free parking lot
🍽️ Canteen
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!