About this role
Conduct proactive outbound calls and customer engagement activities to assigned customers.Execute sales and promotional campaigns to increase customer awareness and drive business growth.Build and maintain strong relationships with customers through regular follow-up and account support.Promote Bosch products, services, and marketing campaigns to target customers.Support customer acquisition, retention, development, and business expansion initiatives.Serve as a dedicated point of contact for customer inquiries and support requests.Identify sales opportunities and contribute to the continuous growth of outbound business activities.Collaborate with internal stakeholders, including Area Sales Managers (ASM) and Key Account Managers (KAM), to ensure effective customer management and issue resolution.Maintain accurate customer records and activity tracking in CRM systems.Achieve defined productivity, quality, and customer satisfaction targets. Bachelor's Degree or above.Minimum 2 years of experience in outbound customer service, tele sales, telemarketing, or contact center operations.Experience in customer engagement, sales support, or account management is preferred.Fluent in Mandarin, preferably Malaysian Mandarin / Mandarin with a Malaysian accentGood command of English for business communication.Strong communication, customer service, and relationship management skills.Familiarity with CRM systems and Microsoft Office applications is an advantage.Ability to work in a multicultural and fast-paced environment. Why BOSCH?
Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the worldJoin in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech worldOnsite opportunities: short-term and long-term assignments in worldwide officesEngage in our diverse training programs which surely help strengthen both your personal and professionalism13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal100% offered salary and mandatory social insurances in 2-month probation15++ days of annual leave + 1-day of birthday leavePremium health insurance for employee and 02 family membersFlexible working time and working modelLunch and parking allowanceGood benefits of company activities such as: football, badminton, yoga, Aerobic, team building…