About this role
Lead and manage daily inbound customer service operations.Coach, motivate, and develop Customer Service Agents.Monitor team performance, quality, productivity, and SLA/KPI achievement.Handle customer escalations, improve service qualityEnsure compliance with operational processes and quality standards.Manage workforce planning, operational reporting, onboarding, and training support activities.
Bachelor's degree or above.Minimum 5 years of experience in customer service, contact center, shared services, or BPO environments.Minimum 2 years of people management experience at the Team Lead or Supervisor level.Strong leadership, communication, coaching, and stakeholder management skills.Experience with CRM and contact center systems is an advantage.Malay: Native or near-native proficiency.English: Advanced professional proficiency.Additional ASEAN language skills are an advantage (Mandarin, Thai, Tagalog, Bahasa Indonesia, or Vietnamese).Experience supporting ASEAN regional customers or experience in multinational or multicultural environments is preferred.
Why BOSCH?
Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the worldJoin in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech worldOnsite opportunities: short-term and long-term assignments in worldwide officesEngage in our diverse training programs which surely help strengthen both your personal and professionalism13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal100% offered salary and mandatory social insurances in 2-month probation15++ days of annual leave + 1-day of birthday leavePremium health insurance for employee and 02 family membersFlexible working time and working modelLunch and parking allowanceGood benefits of company activities such as: football, badminton, yoga, Aerobic, team building…