About this role
Ensuring compliance with the HydraForce Warranty Returns process:Allocation of Return Materials Authorisations (RMAs) using appropriate software from customer request, or following receipt of hardware, within timescales agreed between customers and HydraForce, ensuring all relevant supporting documentation is included.Ensure first stage containment actions are implemented within agreed timescalesCarry out first stage verification of returned product against engineering drawings, ensuring validity and accuracy of componentsComplete visual, dimensional and contamination analysis of components and assemblies on receipt of returnInitiate and coordinate testing of product, liaising with internal departments to ensure investigations are completed correctly and in accordance with company policies, meeting agreed timelinesReview and discuss investigation results with relevant internal departments on receipt of report ensuring reports have been completed accurately, comprehensively and within agreed timescales. Ensure the system accurately reflects investigation resultsIssue reports to customers with full supporting documentation via agreed communication methods; email or uploading through customer websites.Issue reminders to customers regarding disposition of product within designated timescales and in accordance with agreed procedures; issuing relevant notices if no response is receivedConfirm hardware is disposed of correctly in accordance with company policy and legislationProvide support to the Manufacturing & Process Engineers to ensure hardware, systems and processes are implemented to eliminate production related defects by the use of appropriate procedures, eg FMEA I 5 WhysLiaise with Accounts to ensure that all claims, when financially reconciled correctly, are closed upon completionTo support the Quality team with Assurance Inspection Plans as required to meet business needsProvide cover for colleagues as necessary to ensure service levels are maintained Qualifications
Engineering or equivalent qualification preferred, or qualified by experienceDemonstrable experience within a similar role advantageousAble to interpret and understand engineering drawingsExperienced in measuring precision partsFamiliar with ISO9000, 8D reports and auditing, preferably with knowledge of ISO14000 advantageousExperience of hydraulics advantageousComputer literate, with sound knowledge of Microsoft packages, experienced in use of MRP and Quality Control systemsSkills
Strong analytical and problem-solving skills in order to assist with investigation resolution, with a track record of identifying solutionsEffective communication skills, both written and verbalEffective prioritisation skills, with the ability to co-ordinate workload of self and others to meet targetsA high degree of self-motivation, commitment and the ability to work unsupervisedAbility to tackle problems creatively and achieve desired outcome in an efficient and cost effective mannerAble to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues Why Bosch Rexroth?
A range of benefits are available including employee discounts, various sports and health opportunities, on-site parking
We offer a wide variety of interesting and challenging tasks. Flexible work-time options, benefits and services, employee discounts, various sports and health opportunities, on-site parking, room for creativity.
You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role. International applicants would not be provided with a Skilled Worker visa for this role and will only be able to take up this role if they can demonstrate an alternative right to work in the UK