About this role
We are seeking an enthusiastic and customer-focused Counter Sales Associate to join our dynamic team in Guilderland, New York. As a Counter Sales Associate, you will be the welcoming face of our organization, delivering exceptional service to our valued customers while maintaining a professional and organized sales environment. This role offers an exciting opportunity to grow your retail expertise while making a meaningful impact on customer satisfaction and sales performance.
Greet customers warmly and professionally, providing prompt assistance with inquiries and purchasesOperate the Point of Sale (POS) system accurately and efficiently to process transactions, including credit cards, and other payment methodsDemonstrate comprehensive product knowledge to help customers make informed purchasing decisions and identify their needsMaintain a clean, organized, and visually appealing sales counter area at all timesHandle customer concerns and complaints with empathy and professionalism, working toward effective resolutionsRestock merchandise and assist with inventory management to ensure product availabilityCollaborate with team members to create a positive and supportive shopping environmentMultitask effectively in a fast-paced environment while maintaining attention to detailAdhere to all company policies and procedures to ensure smooth daily operationsAssist with warehouse operations, including shipping and receiving, when neededMaintain consistent attendance and punctuality to support team successIdentify sales opportunities and utilize effective techniques to meet sales goals Required Qualifications:
High School Diploma or equivalent2+ years of retail or customer service experienceDemonstrated ability to process payments accuratelyStrong organizational and time management skillsPreferred Qualifications:
Excellent verbal and written communication skills with the ability to engage customers effectivelyStrong mathematical skills for accurate transaction processingProficiency in operating Point of Sale (POS) systemsIn-depth product knowledge or proven ability to quickly learn about product linesDemonstrated customer service excellence with a friendly, supportive, and empathetic attitudeAbility to thrive in a fast-paced environment and manage multiple tasks simultaneouslyPhysical capability to stand for extended periods and lift up to 25 pounds regularlySolid computer skills and meticulous attention to detailTeam player mentality with a collaborative and inclusive approachStrong problem-solving and conflict resolution skillsInventory management experienceProven sales techniques and upselling abilityReliability, work ethic, and commitment to consistent attendanceWillingness to pursue forklift certification (training provided) All your information will be kept confidential according to EEO guidelines.