About this role
What you will do
Product Non-conformance Management
Maintain the identification, segregation, documentation, and disposition of nonconforming product within the DC.Ensure no nonconforming product is shipped without formal approval.Track trends in damages, mislabels, and packaging issues.Customer Complaint Management (Shipping & Transportation)
Lead investigations for:
Shipping errorsMissing or incorrect itemsPackaging failuresTransportation damageApply structured problem-solving (8D, 5 Why, Ishikawa).Define and follow up on corrective actions with Operations, Logistics, and Carriers.Communicate complaint status and risks to internal stakeholders.Quality Management System (ISO 9001:2015)
Maintain DC-specific procedures, work instructions, and records.Coordinate internal audit schedules and support external audits.Ensure document control and compliance with ISO requirements.Internal Audits & Process Discipline
Plan and execute internal audits for receiving, storage, picking, packing, and shipping.Document findings and ensure timely closure of corrective actions.Validate adherence to Standard Work and packaging standards.Continuous Improvement & Lean
Implement Lean tools (5S, standardization, Poka-Yoke, Kaizen) in warehouse processes.Analyze data to reduce:Shipping errorsTransportation damageRework and repackingCost of Poor Quality (COPQ)Support cross-functional improvement projects.Problem Solving & Risk Prevention
Lead root-cause analysis for internal defects and customer complaints.Validate effectiveness of corrective actions through data and audits.Identify risks in packaging, labeling, handling, and storage processes.Training & Quality Culture
Train warehouse personnel on:Defect detectionPackaging standardsEscalation processesHandling of nonconforming product Required Qualifications
Bachelor’s degree in engineering3+ years of quality engineering experienceExperience in manufacturing quality, logistic process, or related technical roles. Knowledge of ISO 9001 Quality Management Systems. Proficiency in problem-solving tools (8D, 5 Why, Ishikawa, A3 etc.). Ability to read and interpret technical drawings and specifications. Strong analytical, communication, and cross-functional collaboration skills. Preferred Qualifications
Experience in HVAC, automotive, or high-volume manufacturing environments. Knowledge of APQP, PPAP, PFMEA, Control Plans, MSA, and SPC. Experience with supplier defect notifications Lean or Six Sigma certification (Green Belt preferred). Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!
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