About this role
We are seeking a dynamic and motivated Grade 1 Group Leader Direct to join our team in Wichita, United States. In this pivotal role, you will lead and inspire a group of customer service professionals, ensuring exceptional service delivery and team performance.
Manage and motivate a team of customer service representatives to achieve individual and group targetsOversee daily operations, including scheduling, workflow management, and resource allocationProvide coaching, mentoring, and performance feedback to team membersAnalyze team performance metrics and implement strategies for continuous improvementHandle escalated customer issues and complaints with professionalism and efficiencyCollaborate with other departments to enhance customer experience and streamline processesEnsure compliance with company policies, procedures, and industry regulationsIdentify and implement training initiatives to enhance team skills and knowledgeParticipate in hiring, onboarding, and ongoing development of team members Proven experience in a leadership role, preferably in a customer service or direct service environmentStrong leadership skills with the ability to motivate and inspire team membersExcellent customer service skills and a deep understanding of customer service best practicesOutstanding communication and interpersonal skillsDemonstrated problem-solving abilities and decisive decision-making capabilitiesStrong organizational and time management skillsProficiency in performance management and team developmentExperience with customer service software and tool.Leadership or customer service management certifications (preferred)Ability to work flexible hours, including evenings and weekends, as required Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company
Work Environment
An operator in a manufacturing plant works in a fast‑paced, hands‑on environment surrounded by machinery, production lines, and constant activity. The setting is structured and safety‑focused, requiring attention to detail, clear communication, and consistent adherence to procedures. Some areas require hearing protection due to noise levels, and some areas lack heating or air conditioning, so temperatures can vary throughout the day.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!