About this role
The Manager of Operations bridges Blend’s business teams and the IT and integration team responsible for building the platforms, integrations, and automations that run the firm. This is a business-facing role: you will work across GES functions (Finance, People, Operations, Legal, IT, Marketing) and commercial and delivery teams (Sales, Client Delivery, Practices & Solutions, Service Lines, and Delivery Centers) to understand how work gets done, where technology is falling short, and what should be built or improved.
You will translate those needs into clear, prioritized requirements and work closely with IT to shape solutions from concept through delivery. The right candidate is equally comfortable talking process with a business leader and architecture with a developer.
What You Will Do
Opportunity Identification
Engage business stakeholders across commercial, delivery, and GES teams to understand current workflows, friction points, and unmet technology needsIdentify and prioritize opportunities for automation, integration, and improved platform utilization that drive efficiency or reduce operational riskMaintain a running backlog of technology enablement opportunities to inform IT planningIT Partnership
Translate business needs into scoped, actionable requirements the IT team can execute against, with your partnershipParticipate in solution design conversations with a point of view on data, integration, and platform architectureTrack delivery progress, manage stakeholder expectations, and validate that solutions solve the original problemPlatform Stewardship
Develop working knowledge of Blend’s core platforms and drive adoption of existing capabilities before adding new toolsWork with the business and GES platform SMEs to support change management and user adoption for new technology rolloutsIdentify and close gaps between what licensed software can do and how it is actually being usedProcess and Continuous Improvement
Distinguish process problems from technology problems before recommending solutionsDrive a consistent bias toward reducing manual work and building scalable, repeatable approachesBring visibility and structure to how technology initiatives are tracked and measured Required
7+ years in a business operations, systems, or technology enablement role with clear experience sitting between business users and a technical teamDemonstrated track record of identifying inefficiencies and driving technology-enabled solutions from concept to adoptionExperience in a professional services or consulting firmFunctional fluency in at least two domains: Finance, HR/People, Operations, Sales, Client Management, or client-facing deliveryWorking knowledge of integration concepts, automation tools, and business systems platforms (HRIS, ERP, CRM, PSA, or similar)Strong English communication skills with the ability to adjust effectively between executive, business, and technical audiencesProactive by nature; a track record of raising opportunities before being askedProficient with AI productivity tools (Claude, ChatGPT, Copilot, or similar) as a daily driver for research, drafting, analysis, and problem-solving; able to critically evaluate outputs and iterate effectivelyDemonstrated ability to use AI tools to accelerate and improve work, including prompt engineering, building agentic workflows, and identifying where AI augmentation adds the most valuePreferred
Experience operating in a matrixed organization where priorities, resources, and decision rights are shared across teams and functionsEffective at navigating competing priorities and stakeholder interests across business units, regions, or functions without losing momentumAble to build and maintain productive working relationships across seniority levels, from frontline business users to executive sponsorsSkilled at driving outcomes across functions through relationships, credibility, and clear communication; equally effective with or without direct authorityExperience working across geographies and time zonesHands-on experience with workflow automation tools such as n8n, Workato, Power Automate, or Zapier, and practical familiarity with APIs and integrations Our Perks and Benefits:
📚 Learning Opportunities:
Certifications in AWS (we are AWS Partners), Databricks, and Snowflake.
Access to AI learning paths to stay up to date with the latest technologies.
Study plans, courses, and additional certifications tailored to your role.
Access to Udemy Business, offering thousands of courses to boost your technical and soft skills.
English lessons to support your professional communication.
👩🏫 Mentoring and Development:
Career development plans and mentorship programs to help shape your path.
🎁 Celebrations & Support:
Special day rewards to celebrate birthdays, work anniversaries, and other personal milestones.
Company-provided equipment.
⚖️ Flexible working options to help you strike the right balance.
Other benefits may vary according to your location in LATAM. For detailed information regarding the benefits applicable to your specific location, please consult with one of our recruiters.