About this role
Are you organized, detail-oriented, and passionate about keeping things moving?
Administration at BEUMER isn’t about dry paperwork. We are looking for a Customer Support Coordinator to become the central hub of our engineering client customer support.
You won't just "process reports." You will be the person who turns technical issues into solutions. Once a client reports a fault, you’re the one who organizes the response, communicates with our service team, and ensures everything runs like a Swiss clockwork. ;)
Your Key Responsibilities:
Ensuring professional and friendly communication via phone, email, and chat towards our customers and partners
Providing information about products/services, and resolving routine as well as complex inquiries, technical issues, and complaints
Receiving, verifying, and processing orders, changes, and requests into the internal system
Managing and updating data within the CRM and other internal company tools.
Working closely with the Engineering, Sales, Project Management team, and Logistics departments to ensure fast and efficient resolution of customer cases.
Gathering customer feedback and passing relevant information to colleagues to support continuous improvement of products and services
What makes you our ideal team mate?
Secondary or University degree in Mechanical Engineering or a similar technical field (a significant advantage)
Excellent verbal and written communication skills with a professional approach in Czech language and English is a must
Active knowledge of English (minimum B2) for communication with international partners, suppliers, and customers
Strong organizational abilities, independence, and reliability
Ability to effectively manage multiple tasks simultaneously
Ability to stay calm and professional even when handling challenging situations
Proficiency in MS Office (Word, Excel, Outlook)
Experience with SAP B1/C4C and the ability to read technical drawings are significant advantages
What can you look forward to?
Competitive salary and a performance-based bonus system
Calm and clean work environment with a friendly, laid-back team
Thorough training on our products and internal systems
5 weeks of vacation
Meal allowance
Flexible working hours
Modern offices with excellent transport accessibility