About this role
As a Customer Account Advisor, you will be the voice of our brand, helping customers across the globe enjoy our products with confidence and ease.
The Customer Services department in Argentina will manage all interactions with our global customer base, ensuring every query is handled with precision and care.
This role involves providing support via Live Chat, telephone, and email, covering everything from account verification to betting queries.
Comprehensive training is provided from day one, equipping you with the knowledge to navigate our systems and sports offerings. This is an opportunity to build a career within an innovative team, where development is encouraged and high-quality service is the standard.
Fluent verbal and written communication in SpanishStrong verbal and written communication skills in EnglishPassion for delivering outstanding customer serviceExcellent people skillsAbility to multi-task with strong attention to detailProblem-solving mindset with a focus on resolutionCompetent literacy and numeracy skillsDeliver effective communication to Spanish-speaking customers to resolve queriesCollaborate with internal English-speaking departments to address customer complaintsProvide support to our global customer base via Live Chat, telephone, and emailEscalate complex queries to senior team members when necessaryEnsure a positive experience by resolving customer issues promptlyUtilise internal tools to manage and update account informationPromote Responsible Gambling practices across all interactionsMaintain up-to-date knowledge of licensing policies and procedures By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy
At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.