About this role
Act as the first level of escalations and resolve all customer issues within the clients expectations and the Team through regular feedbackResponsible for Daily, Weekly, monthly reporting of individual performance.Communicates with other departments and management to resolve problems and expedite work.Interpret and communicates work procedures and company policies to staff / Technicians.Make recommendations to Team Lead concerning individual staff and improvement of procedures.Report directly to the Communications Care Team Lead.
Essential:
College graduate with a degree from any backgroundFluent in speaking/writing English and Tagalog Accurate keyboard typing skills and combined with existing IT knowledge on MS Office, particularly Word & ExcelHigh Math ScoreDesirable:
Previous experience of customer invoicingExposure to manufacturing and/or engineering environmentPrevious experience in customer serviceExposure to ticketing systems and financial transaction processes
BESTANK Manufacturing Corporation is one of the top Manufacturing Corporation of water storages/water related products for 36 years. We focus on redefining quality service and trust among our clients. Bestank continues to move forward in expanding coverage through partner outlets and individuals.