About this role
Customer Care Coordinator - EstimatorThe overall goal of this post is to work together with other CC Coordinator and Technical Officer on a managed time CheckTechnicians' attendance and ensure their proper and timely dispatchbased on schedule. Otherwise make immediate adjustment. Notifyconcerned Department as soon as possible for action being takenAttendto any administrative concerns of Technicians/problems affecting their work/deployment for the dayLabelall parts and store them in parts storage area for issue based onTechnicians' scheduleCheck/callField work Technicians if accomplished job is according to scheduleCheck/approachin-house technicians if accomplished job is according to scheduleCheckovertime filed submitted by Technicians or by SC CoordinatorCheckrequest for change shift for the final Technician schedulePutnotation on request for overtime or change schedule for the finalapproval of PMInter-departmentalcoordination to see through from survey request, execution andaccomplishment including pricing, materials and customercommunicationa.Receive request for survey from Sales (outlet/Dealer)
b.Plan and schedule surveys
c.Gather information from surveyors, draft BOM and send it togetherwith MPI, and come up with production recommendation options forapproval
d.Process pricing and quotation to customers
e.Ensure complete materials availability in line with planned jobsiteschedule
Essential:
College graduate with a degree in Engineering or any technical related courseWith background in survey and material proposal and cost estimationWith knowledge on water supply system is desirable but not requiredDesirable:
Previous experience of customer invoicingExposure to manufacturing and/or engineering environmentPrevious experience in customer serviceExposure to ticketing systems and financial transaction processes
BESTANK Manufacturing Corporation is one of the top Manufacturing Corporation of water storages/water related products for 36 years. We focus on redefining quality service and trust among our clients. Bestank continues to move forward in expanding coverage through partner outlets and individuals.