About this role
In the position of Lead Quality & Training Specialist, you will provide support in achieving and maintaining the required operational quality levels, as well as assisting with audits and certifications. Together with your team, you ensure that customer requirements and KPIs are in place and strive to improve the quality scores. This position is responsible for collecting, maintaining, and distributing all documents and communication relevant to compliance with Arvato’s Corrective Action/CI System(s), including but not limited to: internal/external audit non-conformances, customer complaints, internal process compliance, objective evidence/verification of closed CARs, etc.
YOUR TASKS
Ensure the development, launch, and maintenance of Arvato’s Corrective Action System to meet or surpass requirements of the ISO9001 (Or 13485) international standard and associated customer-specific requirements (CSRs)Review of Documented Processes (key procedures) per ISO9001 (Or 13485) and CSRs against corrective action plans as planned through RCCA documentation to ensure safe, timely, and effective implementationAssist in the development/enforcement of the quality systems within all departments (at all levels) by ensuring the effectiveness of corrective actions through follow-up and routine auditsLead cross-functional meetings & facilitate teams as needed in the preparation and execution of effective Root Cause/Corrective Action activitiesProvide detailed problem-solving expertise to Operations and Quality in Root Cause investigationsResponsible for coordinating and chairing cross-functional RCCA Report meetingsMaintain Corrective Action tracking system/database and ensure prompt communication with all parties involvedAssist in the preparation of the surveillance of 3rd party quality systems audits to maintain certificationsLead audits where appropriate and follow up with open issues as requiredPresent relevant open issues to the responsible parties and ensure prompt follow-up closureProvide training to Arvato personnel on Corrective Action proceduresProvide valuable analysis and actionable input to Management Review regarding the effectiveness/efficiency of Arvato’s Corrective Action SystemActively participate in presentations to management and the customer as requiredBe a member of cross-functional teams to focus on problem-solving and continuous improvement, and complete action plans as delegated by the teamAssist in the development of Turtle Diagrams, Management System requirements, and potential changes to regulatory standards (i.e., ISO9001, ISO14001, ISO13485, OSHA, etc.) Bachelor’s degree or equivalent work experience in relevant field5 Years' experience in Quality Management or a leadership roleWorking knowledge of core quality system principles, including PPAP, SPC, APQP, and Root Cause/ Corrective Action methodsDemonstrated expertise in problem-solving methods and activities, including RCCA, 5-Why, 8-Disciplines, Deming/PDCA, and A3, and ability to coach in sameSix Sigma/Lean experience preferredKnowledge of MS OfficeExperience with ERP Systems (I.E. SAP)Experience with quality management systemsProficiency in quality management and audit tools (Master Control) Medical, Dental, Vision, Life Insurance, and Disability Pay.401(k) with company matching up to 6%.Paid Time Off, including paid holidays.Flexible Spending Accounts.Voluntary benefits such as legal and financial assistance, pet insurance, and more.Employee Assistance Program.Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.Commuter benefits.Employee engagement activities.
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Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
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We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
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