About this role
We are looking for a Facilities Coordinator to join an enthusiastic and dynamic Facilities Management Team looking after the Fremantle Global Headquarters based at 1 Stephen St in London.
The Coordinator will assist with implementation of operational facilities delivery for the Fremantle headquarters in line with the needs of its users whilst operating within Company values and financial boundaries set. The role also holds responsibility for AV provision across the HQ and onsite events, working closely with the IT team on any AV/IT related items that cross into Facilities and Operations services.
The workplace is varied with formal and informal internal customers, as both the Global Senior Management and various productions are based on site.
The role is predominantly office based.
Here you’ll get to:
Work as part of the team to deliver day to day Facilities service (all hard and soft services)Monitor the Facilities Helpdesk including answer calls and emails, record jobs and ensure they are completed appropriatelyEnsure all requests are within set cost boundaries, escalate any requests that incur additional costsManage and administer the access control system, including issuing, amending and deactivating passes, maintaining accurate user records, and configuring access levels and time schedules in line with security requirementsProduce regular data reporting from the access control system to support management oversight, audits and compliance requirementsComplete floor walks, identify and log any issues that need addressingInstruct Facilities works and follow up all within agreed timelinessEscalate any issues to Facilities Manager for resolveTake day-to-day ownership of AV equipment and systems across the HQ (meeting rooms, boardrooms, and communal/event spaces), completing regular checks and ensuring everything is tested and fault-free ahead of useProvide first-line AV support to staff, troubleshooting issues as they arise and escalating more complex faults appropriatelyAct as the key point of contact between Facilities/Operations and the IT team on AV/IT related items, ensuring a joined-up approach to installs, faults and support where responsibilities cross overMaintain an inventory of AV equipment across the HQ, flagging maintenance, repair or replacement needs to the Facilities Manager and IT team in good timeSupport onsite events, managing all required data gathering, scheduling Hub churn, ensuring RAMs and safety documents are completed and approved, and coordinating AV setup, testing and on-the-day support in conjunction with the IT teamDevelop and maintain strong relationships with key relationships and contactsPerform First Aid and Fire warden dutiesEnsure all H&S standards are met for the Facilities Function, ensure RAMS are in place if requiredAny other duties and ad hoc tasks as required Required
Some Experience in Facilities ManagementExcellent written skills on and offline, with a digitally-curious mindStrong IT skills - MS Office (Word, Excel, PowerPoint etc.) Working knowledge of AV equipment and systems (screens, video-conferencing, sound), or a willingness to learnHighly organised and self-motivatedAbility to work individually and as part of a busy teamFlexible approach with a positive and proactive can-do attitudeResilient and proactive with a flexible approach to daily workloadDesirable
Experience with dealing with customers Experience working alongside IT teams on shared AV/IT infrastructure or providing technical support at live eventsExperience managing deadlinesFire Safety qualificationFirst Aid and Defibrillator trained