About this role
Associate Benefits Administrator – Contractor
Join our growing Benefitfocus Team! Benefitfocus is seeking professional and motivated individuals to support our customers during our Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and help navigate our customers through their benefits enrollment. In this temporary position, you will:
Join an awesome, one-of-a kind team. We will place you on a “Surge Team” to connect with a group of your peers and a Benefitfocus mentorReceive structured 4-6 week training through Benefitfocus UniversityGain experience using Salesforce, JIRA (our issue management system), Microsoft Office Suite, and other software programs What you will do:
Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issuesAccurately document each customer interaction in SalesforceProvide an accurate timeframe for issue resolution if not able to resolve initiallyEmbody our Core Values: Respect, Own It, Together, Community, Celebrate and AnticipateWho you are:
A B.A. or B.S. graduate with a passion for helping othersAn excellent communicator (especially over the phone!) who is able to work well with others to resolve issuesAble to quickly learn new technology (with training, of course)Able to juggle a high volume of calls and multiple projects at a timeA team player who contributes by accomplishing results as neededMotivated to grow your career at one of the most innovative, visionary software companies All your information will be kept confidential according to EEO guidelines