About this role
Main function is to provide support to the international eCommerce division by managing various responsibilities including but not limited to:
Provide subject matter expertise in international eCommerce Manage, set up promotions and content for various regions & local holidaysPartner and collaborate with in-country, internal teams and vendors to support business growth.Collaborate with vendors on paid marketing initiatives for multiple languages & countriesReport & analyze on weekly business performance and ad hoc reporting requestsReview and asses daily KPI’s and respond as necessary, to ensure associated forecasts are met (traffic, conversion, average order values, sales, returns, shipping compliance & customer service metrics, etc.)Manage translations process and content for 5+ languagesProvide analysis for technology vendor evaluationMonitor competition, trends & provide recommendations on enhancements & A/B testingWrite business requirements documents and detail user experience for international customers, test scripts and use casesFacilitate and perform quality assurance for vendor and internal tools’ functional changes, bug fixes, enhancements, and redesigns to ensure they can be supported for the international and cross-border business.Resolve any escalated customer service issues and find solutions for source issueMonitor and manage business rules on pricing fluctuations across 150+ countries
Bachelor’s Degree in Business, Marketing, Economics, or related fieldIntermediate/Expert experience with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) Experience with cross-border eCommerce and international business, experience with Borderfree/Pitney Bowes solution an asset.Demonstrated experience as a liaison between business and technology teamsAbility to work effectively in a fast-paced environmentHighly organized, problem-solving and deadline-oriented with ability to prioritizeAbility to multi-task in a team-oriented environment and think outside the boxAbility to interface with all levels of managementExperience with Demandware and translation technologies an asset.Knowledge of JIRA is a plusKnowledge of additional languages a plus
All your information will be kept confidential according to EEO guidelines.