About this role
We are seeking an experienced Instructional Designer – Training & Process Writing to support capability development across the Autobarn network.
Reporting to the Head of Operations, this national role will be responsible for creating engaging training materials, operational guides and standard operating procedures that drive consistency, compliance and operational excellence across our stores and support office teams.
This role is ideal for someone who enjoys transforming complex operational information into practical, easy-to-follow training and documentation that makes a real impact on frontline teams.
Key Responsibilities
Design, develop and maintain training materials including onboarding programs, eLearning modules, facilitator guides, workbooks and quick reference guidesCreate and maintain operational process documentation, SOPs, playbooks and user guides for store and support office teamsPartner with operational leaders and subject matter experts to identify training and documentation requirementsTranslate complex business processes into clear, practical and engaging learning contentSupport new initiatives, projects, systems implementations and operational changes through effective training and process documentationMaintain governance, version control and accuracy across all learning and process materialsReview training effectiveness and identify opportunities to improve capability, compliance and operational performanceSupport the ongoing maintenance and enhancement of Visual Merchandise Guides (VMGs) and other operational standards You are a skilled instructional designer, trainer or process writer who is passionate about creating high-quality learning experiences and operational documentation.
You will bring:
Experience in instructional design, learning development, training creation or process documentationExceptional written communication skills with the ability to simplify complex informationExperience developing training materials for operational or customer-facing environmentsStrong stakeholder engagement and collaboration skillsHigh attention to detail and a commitment to quality and consistencyStrong organisational skills with the ability to manage multiple projects and deadlinesProficiency with Microsoft Office and learning content development toolsA valid driver's licenceHighly Regarded
Qualification in Training, Learning & Development, Instructional Design, Business or a related disciplineExperience within retail, franchise or multi-site operations environmentsExperience working with Learning Management Systems (LMS) Why join Bapcor?
At Bapcor, we focus on what matters most for our customers, team members and the communities we serve.
We go the extra mile to get the job done and always live our values.
In joining our team, you can access:
Diverse career opportunities within the Bapcor GroupDiscounts across Bapcor products and services, including our Retail and Trade brandsIndustry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc)Paid birthday leaveWellbeing supportNovated leasing and moreWe pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [email protected]
No Recruitment Agencies Please!
While we understand that recruitment agencies would love to offer their support, we kindly request all agencies to refrain from contacting us regarding this job posting. All applications should be submitted directly by candidates.