About this role
Join Our Dynamic Team as a Product Manager – UC,CX & Contact Centre! 🌟
Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
What will you be doing?
We are seeking a motivated and detail-oriented Junior Product Manager (UC) to support the development and evolution of our UC, CX and Contact centre portfolio. This role is ideal for someone early in their product management career who is passionate about communication technologies such as voice, video, messaging, and contact centre platforms.
The products will be delivered across all sales channels of Babble. Thereafter the role will manage and monitor the product(s) in life. The success of the role will be dependent on working in virtual teams and influencing key stakeholders from around the business.
You will work closely with senior product managers, operations, sales, and partners to deliver products that enhance communication experiences for all Babble customers. The role will be internal and external facing, providing assistance to the sales community is a vital part of the position.
The role will incorporate vendor relationships. The successful applicant will be key in maintaining aligned relationships with vendors that support the product area.
Accountabilities and Deliverables:
At all times working toward making the product & services portfolio ‘Easy to buy and easy to sell’ across all relevant Business UnitsSupporting the sales communityInput into the creation of cost models and pricing toolsLeading virtual teams to deliver productsStakeholder engagementReporting on product portfolioCreate and manage product roadmapsImplementation of and collaboration on best practice for lifecycle managementBusiness improvementIdentification and introduction of new product / capabilities to be offered.Support the senior product managers in the creation of business plans to support training and investment in new capabilitiesTo liaise with manufacturers for technical updates and support for the technologies usedVendor management including but not exclusive to, monthly meetings, sales tracking, business plan creationTravelling between different Babble and vendor offices in order to efficiently conduct business
What success looks like in this role
Successfully complete product development within defined time scalesEnsure that the products contribute to the business targets for in year growthSupport business transformation projects to improve efficiency within the business, within specified timescales
What else looks good for this role:
Ability to work in virtual geographically disperse teamsStrong organisational and interpersonal skillsGood time management and prioritisation skillsStrong attention to detail and diligenceExcellent oral and presentation skills with the ability to articulate a message to a mixed audience, from managerial/strategic personnel to technical personnel
What you'll gain
Hands-on experience in managing UC, CX and Contact Centre productsExposure to leading platforms and technologies in the communications spaceMentorship from experienced product managersOpportunity to grow into a full Product Manager role Some experience in product lifecycle managementBe technically and commercially aware of the market and have a full understanding of the technical, business and commercial propositions on offerA good knowledge of Microsoft tools to create associated collateral for the support of both new product release and in life product updatesKnowledge of Sales/Operational processes and their interaction with the Project Delivery TeamsGood project management skills, not essential but will benefit the employee in this role Why work for Babble?
Pension: Statutory pension provisionSick Leave: 20 days’ statutory sick payWork Environment: Full‑time, office‑based roleParental Leave: Statutory maternity and paternity leaveThe recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.
Direct Candidates Only
Babble | Leading UK Cloud Solutions Provider