About this role
1. Order Visibility
Collect and consolidate special order projections (e.g., big volume, short lead time)Translate demand signals into actionable insights for Operations (capacity & material readiness)Ensure forward visibility of risks and constraints
2. Order Trend Analysis & Risk Alert
Analyze historical order patterns and deviationsEngage customers to validate abnormal demand signalsProvide early warnings (heads-up) to internal teams3. Cross-functional Coordination & Service Improvement
Partner with Ops, Planning, Quality, Supply ChainIdentify service gaps (lead time, quality, responsiveness)Drive action plans for improvement4. Daily Order Execution & Delivery Control
Monitor WIP and order status dailyTrack and improve: CRD/SLA hit rate/Delivery performanceHighlight and escalate at-risk orders5. Issue Resolution & Escalation Management
Handle urgent orders, escalations, and ad-hoc requestsCoordinate internally to unblock bottlenecks quicklyAct as the voice of customer during critical situations6. Customer Communication & Voice of Customer
Communicate clear updates, risks, and recovery plansCapture and represent customer feedback internallyEnsure alignment on expectations vs reality7. Performance Reporting & Business Review
Prepare monthly service dashboards:FlexibilityReliabilityCCR (Customer Claim Rate)CRD Hit RateCustomer feedbackPresent insights + action plans in business reviews - Proficient Chinese and English skills
- Bachelor degree
- 9-10 years working experience
- Excellent written, verbal and telephone skills
- Strong data entry and organizational skills. Detailed oriented and good follow-up skills
- Knowledge of technical aspects of assigned product lines and customers
- Able to effectively manage many priorities and issues
- Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software
- Excellent leadership and supervision skills
- Strong project management skills
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.