About this role
ABOUT YOUR ROLE: You will supervise the day-to-day activities of the Customer Service Team. You will be responsible for process improvement and digitalisation of the existing processes. YOUR RESPONSIBILITIES WILL INCLUDE: Leadership and Communication Leading & Directing a Team: Set daily priorities, delegate tasks effectively, and maintain high compliance standards across customer service operations while fostering accountability and active collaboration. Team Development & Coaching: Actively mentor front-line support representatives, conduct regular 1-on-1 feedback sessions, and create clear professional growth paths to boost retention and skill levels. Monitor and evaluate team members, and adjust training where needed. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies. Act as a team role model and change-agent. Positively l...