About this role
We're looking for a dynamic and results-driven Technical Sales Representative to join our team in Kenya and South Africa. In this role, you will be the bridge between our technical expertise and our customers' needs, driving sales growth while providing exceptional technical support and solutions. You will engage with a diverse customer base including distributors, converters, and end users, leveraging your technical knowledge and consultative selling approach to expand our market presence and build lasting customer relationships across the region.
Conduct comprehensive needs analysis with customers, distributors, and end users to identify opportunities and ensure sales targets are consistently metDevelop and implement innovative sales strategies to achieve and exceed quarterly and annual sales targets while maintaining a close rate aligned with peer performanceIdentify, qualify, and follow up on new sales leads; build and maintain a detailed project pipeline with prospective values and opportunity assessmentsProvide technical advice, product specifications, and application solutions to customers, ensuring they select the right products for their specific needsDeliver product and brand training to the converter network and end users, enhancing their understanding of our solutionsConduct product trials at customer locations when required and collaborate with the technical department to resolve complex technical challengesAnalyze market conditions, competitive activities, and customer feedback to identify growth opportunities and emerging market trendsMaintain accurate and timely customer records in CRM systems (Salesforce); document all customer interactions, feedback, and transaction detailsManage customer relationships proactively by addressing inquiries, resolving complaints within 24 hours, and following issues through to resolutionAssist with customer account management, including pricing discussions, rebate negotiations, and collection of outstanding payments in accordance with corporate policiesPrepare and present oral and written reports to management on customer needs, competitive activities, market insights, and potential for new products and servicesExecute a minimum of four customer calls per day, maximizing return on time investment and strategically planning territory coverageCreate and manage customer value plans for existing accounts, highlighting customer profiles, market share, and value opportunitiesContribute to Sales and Operations Planning (S&OP) meetings by providing forecast accuracy input, identifying slow-moving inventory, and flagging crisis areasStay current with product applications, technical services, market conditions, and industry trends through continuous learning and professional development **Required Experience:**
Minimum 6 years of proven external field sales and customer service experience in a technical or industrial environmentDemonstrated experience engaging with multi-tiered distribution channels including distributors, converters, and end usersSound technical knowledge and understanding of product applications with proven ability to solve production and technical issuesThorough understanding of the Kenya and South Africa markets, local customer base, and regional business dynamicsProven track record of territory management and pipeline developmentValid driver's license and access to a reliable vehicle for regional travel**Required Skills:**
Technical product knowledge and application expertiseStrong sales skills with consultative selling approachExcellent verbal and written communication skillsAdvanced proficiency with Microsoft Office Suite and CRM software (Salesforce or similar platforms)Analytical and problem-solving capabilities with attention to detailEffective time management and ability to prioritize multiple tasks simultaneouslyCustomer liaison and relationship management skillsBusiness acumen and market analysis abilitiesActive listening and interpersonal skillsForecasting and pipeline management expertisePresentation and negotiation skillsOrganizational and planning abilities**Preferred Qualifications:**
Relevant qualification in sales, engineering, business, or a related technical fieldExperience in the manufacturing, distribution, or industrial sectorFamiliarity with regional market dynamics in East or Southern AfricaDemonstrated success in exceeding sales targets and building long-term customer partnerships All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.