About this role
The overall aim and target of this function is to secure the customer and prospect’s operational stability and improve the service level satisfaction. The team is well positioned to support the Key Account Manager and Sales Manager operationally, thus allowing them to focus on building relationships with the prospect/ client and identifying sales and upselling opportunities.
You will be part of a commercial team managing client relationships in the region.This is a client / front facing role – be expected to interact with clients in calls and emails and participate in client meetings along with Account ManagersYour key tasks
Support the Sales team in preparing and processing offers in line with internal standards and proceduresAct as the main point of contact for clients and Account Managers on financial and billing matters, providing supporting documentation as requiredMaintain accurate records of clients’ annual recurring fees and ensure the timely and correct invoicing of all contracted projects and servicesCoordinate client and partner invoicing activities in close collaboration with Finance and Accounts Receivable teamsAssist the Sales team in preparing presentations, documentation, client meetings, events, and related follow-up activitiesEnsure the accuracy and integrity of data within management reporting systems, and prepare reports and presentations for various stakeholdersManage and maintain team documentation and administrative recordsSupport the Team Lead with the onboarding, induction, and training of new team members Bachelor's degree or equivalent qualificationMinimum of 2 years of experience in a support, operations, billing, or accounts receivable roleAdvanced proficiency in Microsoft Office, particularly Excel, Word, and PowerPointStrong ability to multitask and adapt to changing priorities in a fast-paced environmentTeam-oriented mindset with a willingness to support colleagues and provide backup when neededExcellent interpersonal skills, with the ability to build effective working relationships across all levels of the organization and with external stakeholdersAbility to handle challenging and complex situations with composure, confidence, and professionalismHighly organized with strong attention to detail and effective workload management skillsFluent in written and spoken German and French We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
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