About this role
Responsibilities:
Respond to customer inquiries via email and chat in German, adhering to company communication standards and response time requirementsResolve customer issues and provide efficient, effective solutions in accordance with established protocolsDocument all customer interactions and maintain accurate records within the support management systemIdentify and escalate complex issues to appropriate departments or senior personnel following established proceduresFollow up with customers to confirm complete resolution of reported concernsMaintain professional demeanor while managing multiple concurrent customer requestsUphold professional standards within the team and share best practices with colleaguesMeet established performance objectives regarding response time, resolution rate, and customer satisfaction scoresProvide management with documented feedback on recurring customer concerns and product improvement recommendations Required:
Fluent proficiency in German (written and spoken); English language proficiency is advantageousDemonstrated professional experience in customer support or customer service operationsStrong communication and interpersonal skills with the ability to maintain composure under pressureExcellent problem-solving capabilities and meticulous attention to detailProficiency with computer systems and Customer Relationship Management (CRM) platformsAbility to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environmentDemonstrated empathy and patience in customer interactionsHigh school diploma or equivalent qualification.Preferred:
Professional experience with ticketing systems or established knowledge of customer support best practicesAdditional language competencies, including English or other European languages. Stable employment in the fast-growing international companyInternational career in a multicultural environment with lots of opportunities to growAnnual vacation of 28 calendar days and 1 additional day off on your birthdayHealth Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coachingFree English and German language classesFlexible working hours and hybrid workGym in the Odesa officeMilitary conscription reserve, AUTODOC is a resident of Dia City and have the status of "Critical Enterprise for Ukraine's Economy".
This job was posted on 01/07/2026, and is considering applications up to 6 weeks from this date.