About this role
We are seeking an enthusiastic and customer-focused German-speaking Customer Support Agent to join our growing team in Chișinău, Republic of Moldova. In this role, you will be the voice of our organisation, delivering exceptional support to our German-speaking customer base. You will handle inquiries with professionalism and empathy, resolve issues efficiently, and ensure that every interaction reflects our unwavering commitment to customer satisfaction. This is an excellent opportunity to advance your career in a dynamic, supportive environment where your communication skills and genuine care for customers truly make a difference.
Answer customer questions via phone, email, and chat in German with professionalism, courtesy, and enthusiasmResolve customer issues promptly and effectively, providing quick solutions whilst maintaining meticulous attention to detailDocument all customer interactions accurately and maintain comprehensive records within our support systemIdentify complex or escalation-worthy issues and escalate them to the appropriate departments or senior staff members in a timely mannerFollow up with customers to ensure their concerns have been fully resolved and their satisfaction is achievedMaintain a friendly, empathetic, and patient attitude whilst managing multiple customer requests simultaneouslyContribute actively to a positive team environment by sharing best practices, insights, and collaborative solutions with colleaguesMeet and exceed performance goals related to response time, resolution rate, and customer satisfaction scoresProvide constructive feedback to management regarding common customer concerns, pain points, and suggestions for product improvementsDemonstrate resilience and flexibility in adapting to changing priorities and evolving customer needs Fluency in German (written and spoken); Proficiency in English is highly desirableProven experience in customer support, customer service, or a related customer-facing roleStrong communication and people skills, with the ability to remain calm and composed under pressureExcellent problem-solving abilities and meticulous attention to detailProficiency with IT systems and customer relationship management (CRM) toolsAbility to multitask and prioritise effectively in a fast-paced, dynamic environmentDemonstrated empathy, patience, and genuine care when interacting with customersHigh school diploma or equivalent qualificationStrong organisational skills and the ability to manage time effectivelyCollaborative mindset with a commitment to supporting team members and fostering a positive workplace culture Stable employment in the fast-growing international companyInternational career in a multicultural environment with lots of opportunities to growAnnual vacation of 28 calendar days and 1 additional day off on your birthdayMental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coachingFree English and German language classesFlexible working hours and hybrid work Schedule 9:00 - 21:30 (8 hours rotational shift)