About this role
We're looking for a friendly and empathetic Swedish speaking Customer Support Operator to join our team in in Portugal. In this role, you'll be the voice of our organization, providing exceptional support to our customers and ensuring their concerns are resolved promptly and professionally. You'll work in a dynamic environment where your communication skills and customer-focused approach will make a real difference in our clients' experience.
Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional mannerProvide accurate information about products and services while addressing customer concerns with empathy and patienceDocument customer interactions and maintain detailed records in our customer relationship management (CRM) systemTroubleshoot common customer issues and escalate complex problems to appropriate departments when necessaryFollow company protocols and procedures to ensure consistent and high-quality customer serviceIdentify customer needs and provide personalized solutions that enhance satisfactionMaintain a positive and professional demeanor while handling difficult or frustrated customersCollaborate with team members and other departments to resolve customer issues effectivelyTrack and monitor customer feedback to help improve our products and servicesMeet performance targets including response time, resolution rate, and customer satisfaction metrics Fluent Swedish and English communication skills, both written and verbalProven customer service experience in a corporate or support environmentStrong interpersonal and communication skills with the ability to connect with diverse customersExcellent problem-solving abilities and a customer-focused mindsetDemonstrated patience, empathy, and active listening skillsProficiency with computer systems and basic software applicationsExperience with CRM software or ticketing systems (preferred)Ability to manage multiple inquiries simultaneously and prioritize effectivelyStrong time management skills and ability to work independentlyMultilingual capabilities (preferred)Experience working in a remote or distributed team environment (preferred)Ability to remain calm and professional under pressure Full time contract (40 hours a week)Monday-Saturday 8:00am - 20:30pm (CET), 8 hours rotational shift, 2 days a week days off;Annual vacation of 25 working days and 1 additional day off on your birthdayDay off on Municipality day and CarnavalMeal Allowance (8 euros per working day)Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates).Mental Wellbeing Program through the OpenUp platformAUTODOC corporate discount for purchasing car parts at special rates for personal useExclusive retail discounts via our ‘Benefits at Work’ portalLearning & Development (over 650 courses on soft and hard skills on our e-learning platform)Flexible working hours and hybrid work