About this role
This position performs technical work involving the coordination, implementation and monitoring of the Housing Choice Voucher Program and other specialized housing programs.
The ideal candidate demonstrates excellent customer service, initiative, resourcefulness, and efficient time management skills. The candidate must be able to understand and carry out oral and written instructions and communicate effectively, both verbally and in writing.
Essential Job Duties
Determine initial and continued client eligibility based on income, deductions, allowances, and family composition.Compute housing assistance payments and family rental rates according to U. S. Department of Housing and Urban Development (HUD) regulations.Process annual recertification, interim changes and/or moves including obtaining current third-party verification of participant information in accordance with program requirements.Manage a high volume of caseloads for program applicants and participants, including data gathering and entry, to report participant information to HUD.Conduct individual and/or group meetings for new participants and existing clients.Maintain accurate applicant and participant records utilizing the AHA required business systems.Perform other related duties as assigned. KNOWLEDGE OF:
Principles and practices of housing assistance programsBasic interviewing techniques and principlesRecord-keeping principles and proceduresEffective customer service techniquesConflict resolution and de-escalation techniquesModern office practices and procedures and business correspondenceMS Software (Excel, Word, and Outlook)SKILLS AND ABILITIES:
Strong analytical and problem-solving skillsStrong oral and written communication skillsAbility to perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervisionAbility to maintain confidentiality of sensitive personal informationAbility to make accurate arithmetic computationsAbility to effectively interact with people from culturally diverse backgroundsAbility to interpret and enforce housing programs rules and regulationsAbility to prioritize multiple projects utilizing effective time management skillsAbility to perform well under pressure in a fast-paced work environmentAbility to maintain and execute confidential informationAbility to provide exceptional customer serviceAbility to establish and maintain cooperative working relationships with staff, representatives of local government, program applicants and participants, community-based organizations, and the public.Qualifications:
Education and Experience requirements include:
Bachelor Degree desired or any combination of education and/or experience that provides the knowledge, skills and abilities necessary for excellent job performance.1 year experience working with federal housing programs, financial eligibility determination, or other housing programs.1 year experience providing customer service to the general publicOther requirements include:
The ability to conduct research and problem solve
Self-motivated with ability to work independentlyMaintain the integrity of program rules and regulations, while working collaboratively with co-workers.Experience working with a diverse populationExperience working with homeless populationExperience determining program eligibility requirementsCase management experienceExperience in YARDI SoftwareKnowledge of Housing Choice Voucher Program
In accordance with Equal Pay for Equal Work Act; We are actively recruiting for this position and accepting applications. The posting will remain open until the role is filled.
Applicants: Please be advised that the starting pay range for this position is $26.50 - $28/hour, depending on experience.
In accordance with the Colorado Equal Pay for Equal Work Act, we are actively recruiting for this position and accepting applications. This posting will remain open until the role is filled or until September 2026, whichever comes first.
We are an Equal Opportunity Employer and are committed to fostering an inclusive and accessible workplace. Qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law. Applicants with disabilities or those who require a reasonable accommodation to complete the application or interview process are encouraged to contact us to request assistance.
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