About this role
Customer Sales Manager
The Customer Sales Manager is responsible for leading all customer-related activities across business areas for western region, India.
Key Responsibilities
1. Account Strategy
Develop and execute regional customer strategy aligned with business areasDrive cross-functional synergy and innovation initiativesManage customer-specific claim strategy2. Business Acquisition
Lead and coordinate regional acquisition activities in coordination with business areasSupport customer engagement, escalation, and negotiationsDrive commercial improvements and manage the price increase recovery with customers.3. Customer Relationship Management
Strengthen customer engagement and ensure understanding of customer processesLead process improvements and change management initiativesLead, negotiate and conclude the contracts with Customers.4. Goal Alignment & Communication
Define and track sales targets, order intake, and key projects across Business areas.Ensure aligned internal/external communicationOrganize customer reviews, internal sales meetings, and cross-BA status updates5. Sales Planning & Opportunity/Commercial Management
Oversee sales planning assumptions and opportunity pipelineApprove key processes such as LVPF (Light Vehicle Production Forecast) and vehicle roadmap managementEnsuring collection of overdues & keeping overdues under control as per policy.6. Customer Communication & Events Planning
Plan & Coordinate the Tech Show events for customers in collaboration with Communications & BAs.
15–20 years’ experience in automotive (Sales/Key Account preferred)Strong leadership experience (10+ years with international teams)Engineering degree preferred All your information will be kept confidential according to EEO guidelines.
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