About this role
Within the boutique, your main mission will be to contribute to its commercial success by delivering an exceptional and highly personalized customer experience, driving client development and achieving business objectives in line with Audemars Piguet's standards, values and retail vision.
As part of Audemars Piguet's first official boutique in Australia, you will play a key role in building long-term relationships with clients, developing new business opportunities and contributing to the growth and desirability of the brand in the market.
In this context, you will be responsible for:
Delivering an outstanding customer experience throughout the entire client journey, from sales to after-sales servicesManaging and developing a portfolio of high-potential and top-tier clients while actively identifying new business opportunitiesBuilding long-term client relationships through best-in-class clienteling and personalized engagementContributing to client acquisition and supporting the development of the boutique's client baseApplying advanced selling techniques and providing expert guidance across complex product and client situationsMaintaining in-depth product knowledge and ensuring accurate communication on products, services and after-sales processesMonitoring and managing the client database (CRM) to support client development, engagement and data qualityCoordinating closely with internal stakeholders to ensure a seamless and consistent client experienceSupporting boutique performance through the achievement of individual sales targets and contribution to overall business objectivesParticipating actively in boutique events, client activations and networking opportunities to strengthen brand presence and client engagementContributing to stock management, merchandising standards and operational excellence within the boutiqueProviding guidance, coaching and knowledge sharing to Client Consultants, supporting their development in selling techniques, product knowledge and client experienceActing as a role model on the sales floor by demonstrating best practices in client engagement, CRM discipline and brand representationMaintaining a professional image and upholding the highest standards of presentation, service and operational compliance at all times Minimum of 7 years of experience in luxury retail or hospitality, including supervisory or team leadership responsibilitiesProven experience in a senior client-facing role within a luxury environmentStrong client-centric mindset with experience engaging HNW or VIC clienteleDemonstrated ability to coach, develop and support the performance of othersStrong sales and business acumen with the ability to contribute to commercial performance and deliver resultsExperience in client development, clienteling and relationship management within a luxury environmentLeadership capabilities with the ability to motivate, influence and support high-performing teamsExcellent interpersonal and communication skills with the ability to engage stakeholders and build strong relationshipsStrong organizational skills and attention to detail, with the ability to thrive in a fast-paced environmentProficiency with retail tools and CRM systems Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.