About this role
Within the boutique, your main mission will be to drive its overall performance by delivering an exceptional and highly personalized customer experience, achieving business objectives and leading a team to excellence, in full alignment with Audemars Piguet’s standards, values and retail vision.
As Audemars Piguet’s first official boutique in Australia, this role represents a unique opportunity to establish and develop the brand’s presence in the market, setting the foundation for long-term growth and desirability.
In this context, you will be responsible for:
Driving the overall performance of the boutique while increasing traffic, market share and overall profitabilityEnsuring an exceptional and consistent customer experience across the entire client journey, in line with brand standardsActing as a brand ambassador and establishing Audemars Piguet as a reference for top-tier clients in the Australian marketImplementing retail strategies, guidelines and processes to ensure operational excellence and business performanceBuilding and developing a high-value client base from the ground up, with a strong focus on HNW and top-tier clientsDefining and executing client strategies including acquisition, segmentation and long-term client developmentDriving client engagement through targeted activations, partnerships and personal networks within the local luxury ecosystemMonitoring and managing the client database (CRM) to support client development and engagementManaging boutique performance through close monitoring of KPIs, sales pipeline and conversionAnalyzing local market trends and competitor activity to identify opportunities and drive business decisionsLeading, coaching and developing the team to ensure engagement, performance and achievement of objectivesFostering a high-performance culture based on accountability, collaboration and excellenceMaintaining a strong on-floor presence, ensuring excellence in service, storytelling and client journey at all timesOverseeing boutique operations to ensure seamless execution and alignment with brand standardsBuilding strong relationships with internal stakeholders to ensure alignment with local, regional and global prioritiesEnsuring full compliance with internal policies, operational standards and corporate governance requirements Minimum of 10 years of experience in luxury retail or hospitality, including significant leadership responsibilitiesProven leadership experience in managing boutique or flagship environments with strong commercial accountabilityStrong client-centric mindset with extensive experience engaging HNW or VIC clienteleEstablished network within the Australian luxury and high-end ecosystemProven sales and business acumen with the ability to drive performance, manage KPIs and deliver resultsStrong experience in client development, events and relationship management within a luxury environmentStrong leadership skills with the ability to build, motivate and develop high-performing teamsEntrepreneurial and hands-on mindset, comfortable operating in a launch or growth environmentExcellent interpersonal and communication skills with the ability to influence and engage stakeholdersStrong analytical mindset with a solid understanding of business performance and client metricsProficiency with retail tools and CRM systemsWillingness to travel within Australia and internationally when required Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.