About this role
Ensuring exceptional customer service for guests. A Guest Services Supervisor ensures the smooth operations of all guest services. They train and supervise staff, set work schedules, and provide feedback to team members. In addition, Front Office Supervisors have a keen eye for detail that enables them to identify any areas in need of improvement in relation to customer satisfaction. They must also adhere to safety standards and regulations to ensure the safety and well-being of all guests. Guest Service Supervisors need to have excellent communication and problem-solving skills, and be able to handle difficult situations calmly and professionally.
Welcome guests and provide excellent customer serviceSupervise and oversee the performance of front desk and guest service agentsEnsure timely and accurate check-in and check-out for guestsAddress guest inquiries and complaints promptly and professionallyTrain new staff members on company policies and proceduresMonitor and manage room reservations and availabilityPrepare daily reports and perform administrative tasksHandle cash and credit card transactions, and balance cash drawerFoster a positive work environment and lead by exampleMaintain a clean and organized lobby and public area. 1-2 years of experience in a similar role Strong interpersonal and communication skillsAbility to handle multiple tasks efficientlyBasic computer skills Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.