About this role
Hardware Service Group
- 7x24x365 Support
- Perform physical site planning for all computer equipment to be installed or de-installed at the ITO Data Center.
- Coordinate floor space and electrical power requirements between the SBU and facilities department
- Review, finalize, and signoff on hardware components to be acquired to fulfill IMACs
- Receive and inventory equipment to be installed in the data center and arrange for shipping of equipment out of the data center
- Perform mainframe and midrange computer processor, tape, network, and disk hardware installs/de-installs, moves, adds, changes (IMACS)
- Provide connectivity to installed mainframe and midrange computer processor, tape, network, and disk hardware as required
- Maintain CMDB and perform audits
- Coordinate vendor hardware and circuit installations
- Support/perform hardware break/fix activities
- Assist vendors with hardware problem determination
- Vendor management escalation and escort when applicable
- Provide off hours facility engineering support
- Provide internal and external audit support
- Attend internal and client meetings to provide support for hardware related inquiries
- Support all physical transitions including organic and new business
- Maybe be asked to assist in loading of images or configurations on certain equipment during the install process
- Assist in mentoring and training of other hardware services associates
- Overall Vendor management
- Help develop DC best practices processes and procedures
- Insure that best practices and procedures are followed at all times
- Attend internal project calls or customer calls to assist with technical matters related to hardware installation in the DC
- Provide technical hardware expertise for customers and projects
- Help develop overall DC plan for hardware installation
- Escalation of incidents and problems to upper management
- Insure that all internal and external tasks are completed for the team
- Assist with new business pursuits in regards to HW solutions, HW sizing and placement
- Assist in the Investigation and implementation of new HW technologies and/or DCIM
- Insure that the Site Services CMDB is accurate
- Assist with DC tours for customers, auditors or other management teams
- Analyze and record hardware support related trends for review and continuous improvement
- Responsible for overall management of all aspects of the hardware team
- Responsible for all aspects of the data center floor as it relates to hardware installation/layout
- Insures proper development of hardware services staff
- 5 years of hardware experience in a Data Center environment
- 5 years of management experience
- Experience in a 24X7 environment
Schedules: The RTS environment is open 24 hours a day/7 days a week providing support 365 days a year. You must have the flexibility to work any shift, which could include evenings, weekends and some holidays.
Pay and Benefits:
- 401k match
- Medical
- Paid vacation
- Paid holidays
- Paid training
- Great career opportunity in "World Class" company