About this role
Essential Duties and Responsibilities:
Effectively collects on past due accounts where the balance is owed by the Insurance, patient or guarantor.Ascertains and measures employee's productivity in many forms.Conveys a message of urgency to Insurance companies, patients or guarantors about paying balance owed. Creates methods of getting delinquent payers to pay using telephone calls, email, correspondence and other technology.Sets tone and priority of department related to delinquent accounts.Creates new ways to obtain past due accounts.Works closely with the Collection Agency(s) to optimize when and which accounts are sent to them after our efforts have been exhausted.Oversees the follow up on accounts that have been sent to secondary insurance companies for payments.Coaches and assists assigned personnel to maximize productivity and teamwork which includes providing work direction, managing performance, supporting training and development, administering company policies and fostering positive employee relations.Coordinates activities related to collections of delinquent accounts with other departments to ensure activities are efficient and consistent with the rest of the organization. Communicates collections of delinquent accounts problems and issues to upper management and makes recommendations regarding changes to collections of delinquent accounts approaches, policies and procedures.Recommends new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed.Audits accounts processed by collections department to ensure that accounts are addressed and processed in a timely and correct manner. Provides back-up support as needed. Serves as a member of the Collection Department Team. Performs duties necessary to ensure the team's projects/goals are completed.Keeps up to date with health care practices (dental), laws and regulations related to collections of delinquent accounts and secondary filing procedures and trends through participation in professional development activities.KPI reporting: Prepares monthly productivity reports for upper management.Prepares monthly AGE reports to assist the Collections Department.Reviews and approves accounts to be sent to bad debt collections.Takes ownership of special projects, researches data and follows through with detailed action plans. Requirements:
BA degree preferred, but not a must 3-5 years Medical/Healthcare industry experience with Min 3 years in Accounts Receivable
Must have min 2 years in a supervisory capacity - responsible for team member training, guidance, motivation, and problem resolution; able to foster team environment
Knowledge of Dental Denial Codes is desired
Good verbal and written communication skills Computer Literate - Intermediate Excel and Word skills a must!
Accurate 10-key and Data Entry skills (min 5,000 kph)
Knowledge of all third party payor regulations, and compliance policies
Working knowledge of CDT (dental) CPT-4 and ICD-9 coding
Ability to multi-task
Join us, do what you love and make a difference in people’s lives!!!
www.dentalmanagementservices.org