About this role
The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains. Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided; Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests; Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience; Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites; Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team; Work closely with Program Success team to strategize on the best approach for new custom...