About this role
Arηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services.
Role & Responsibilities
Manage complex incidents affecting mission-critical applications and services.Lead root cause analysis and coordinate corrective and preventive actions.Define monitoring strategies and performance baselines.Support deployments, releases and operational readiness activities.Coordinate troubleshooting efforts across infrastructure, middleware and application teams.Contribute to automation initiatives and operational excellence.Produce operational reports, performance analyses and improvement recommendations. Your Profile
Minimum 7 years of experience in enterprise operations and application support.Strong expertise in incident, problem and change management.Experience supporting containerized and cloud-native environments.Excellent analytical and troubleshooting skills.Strong communication and stakeholder coordination abilities.Experience in international and multi-vendor environments.Technical Skills
Linux / UnixKubernetes, OpenShiftCI/CD pipelinesGit/GitHubPrometheus, GrafanaELK Stack (Elasticsearch, Logstash/Vector, Kibana)ServiceNow or equivalent ITSM toolsKafka/Event Streaming platformsAPI Gateways and Integration PlatformsScripting and automation WHAT´S IN IT FOR YOU?
We value your contribution, which is why we offer a competitive and attractive salary package.Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.Benefit from a convenient meal allowance provided through a ticket restaurant card.Take part in impactful projects that make a difference at both the national and European level.Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.Join a collaborative culture where we regularly celebrate achievements and milestones together.