About this role
End-to-end management of the large scale audio video conferencing solutions through the complete service lifecycleDaily administration of the audio video conferencing serviceDaily monitoring of the audio video conferencing serviceDaily troubleshooting of the audio video conferencing serviceSupporting end users in the daily use of the audio video conferencing serviceMaintaining up to date documentation including policies, technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.Advising, proposing and implementing possible configuration improvements, changes or upgrades to maximise solution availability, usability, security and to follow the latest technology trendsOther specific duties as assigned by the supervisor Bachelor's degree plus 4 years of relevant experience.Excellent practical knowledge of enterprise class audio video conferencing solutions: hardware and softwareExperience in the large scale design, deployment, administration, maintenance and support of the enterprise class audio video conferencing solutionsExcellent knowledge of routing, switching and quality of audio video servicesExcellent communication skills (in written and verbal communication)Open minded, excellent troubleshooting, analytical and problem solving skillsVery strong sense of responsibilityAccuracy and attention to detailsFriendly, supportive and helpful personality with co-operative and service oriented attitudeAbility to work in stressful environment with minimal supervisionHigh level of motivation and initiativePractical experience with simultaneous on-line interpretation solutionsExcellent knowledge and practical experience with Webex control HUB (administration)Knowledge and experience as Sound Technician, Recording Engineer or Audio EngineerAbility to create and maintain solution documentationGood knowledge of English equal to C1 according to CERF.