About this role
Role Title: IT Help Desk
Position: 1
Location: New Castle, DE.
Required Skills:
Problem-solving skills.Analytical skills.Customer service experience.Patience.Excellent communication skills, written and verbal.Responsibilities:
Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved All your information will be kept confidential according to EEO guidelines.