About this role
The Role is developed to serve the client with various Products & Skill set training delivery. This role, working closely with Zonal business team, is accountable for ensuring that Quality delivery and self KPIs are managed and improved. Identify critical opportunities for improvement within the various parts of the organization, and enable addressing the same. Be the custodian of the customer, within the organization, in terms of facilitating action on VoC to enhance customer experience.
Should be aligned with the Zone and have strong relationship with the stake holders at the zoneCreate Pre Journey plan in consent with the Stake holdersWork on the Identified stores and increase the productivity as compared to previous monthShould execute 24 Training Man Days every monthCreate Daily Reporting in the Training PortalFocus on working with Individual to enhance performance.Post Training reports to be shared within 24 hours of the batch completionMarket Challenges to be shared regularlyTo keep oneself updated with the latest Products, ProcessesTo have effective & Quality Training Delivery for every single training programTrainer Audit Score to be >=4.0 out of 5
Effective Training DeliveryTaking OwnershipBusiness AcumenStrong English Communication SkillsCustomer FocusShould be a team PlayerBasic Data Analytical SkillsDrive For ResultsFunctional ExcellencePeople Development6-8 years of ExperiencePreferred experience in retail sales/Operations
All your information will be kept confidential according to EEO guidelines.