About this role
Overall Mission
As a Senior Operations Associate, you will have to facilitate the store client development aspect and assist to secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise.
DUTIES & RESPONSIBILITIES:
Client Development
Facilitate Client Development in-store animation/ store event with managementPrepare Client Development actions and reportsResponsible for other work related to Client Development such as client gifts, treatments, budgets, partnerships, and communications with the team on Client Development aspectsResponsible for the communication with Client Development Department (Office)Stock Management
Support the operation team to maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)Assist in the delivery operations, preparing and replenishing stock quickly and accuratelyEnsure the right products are available on the sales floor to improve store efficiency and maximize Client experienceSupport the store stock management when neededAdministration
Liaise with HR Administration and payroll on time sheets and other needed informationSupport the Store Management in creating the staff planning (workforce management) taking in consideration anticipated traffic flow, commercial elements and staff availabilityManage stationery, uniforms, kitchen supplies etc.Handle cash management and expenses reimbursementFollow Internal Audit guidelinesGeneral duties
In larger stores: manage and develop your teamFollow the company’s policies and proceduresBe fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the storeAccording to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needsDevelop the highest Brand and product knowledgeRespect Louis Vuitton Brand standards in terms of grooming and behavior Posses at least 3-5 years’ relevant working experience in events, marketing or client development, preferably in retail brandsPassionate in retail or service-oriented industryClient-centric, creative, proactive and positive in approachGood team player with high levels of motivation, able to work under pressure