About this role
Responsible for executing the operational requirements of the Customer Service Academy in the development and delivery of the content.Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required.Must have a minimum of 5 years of prior training experience.Manage all aspects of the training environment, including reporting requirements.Identify improvements to the training curriculum and provide recommendations to CLL and client leadershipProactively identify knowledge gaps and operational policiesRepresent the training organization in meetings and interactions with both Operations and client points of contact.Support team in managing stakeholder relationships at individual assets to constantly improve based on feedbackDeliver Classroom and Virtual instructor-led sessions to Asset teams.Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertiseReview materials in regards to content and facilitation and evaluations receivedConduct periodic audits/ assessments and report feedback Background in training and/or adult learningStrong management skillsExperience in managing both individuals and teamsStrong understanding of our business, core values, and goalsGreat interpersonal skills in dealing with a diverse populationOpen, honest, and empathetic manner when dealing with peopleHigh customer service orientation All your information will be kept confidential according to EEO guidelines.