About this role
Responsibilities:
The NOC Engineer is responsible for multi-level support that includes diagnosing, troubleshooting and resolving Server and Network issues in a fast paced-dynamic environmentThe NOC Engineer answers incoming support requests, inquiries, and emails to determine if problems are user, software or hardware related; analyzes problems/issues/inquiries; addresses issues personally when possible; assigns severity levels to the appropriate technician and; follows through to resolutionThis position will work from the ITSM queue to manage alerts and incidents created by our monitoring tools.Troubleshoot technical issues assigned by the NOC Team Lead and Director of Managed Operations including hardware, software and network communication issues.Responsible for answering phones, email and tickets for incoming support requestsPerforms various administrative tasks across various OS platforms.Escalates issues quickly and efficiently in accordance with documented Service Level ObjectivesProvide proactive maintenance on as requiredAvailable for occasional late shift work.Available for scheduled on-call support.Maintains strong customer service skills when dealing with clients, vendors and Anexinet personnelAdvises Anexinet management of client support or reoccurring technical issues
Excellent customer service skillsExcellent troubleshooting techniquesExcellent communication skills including the ability to translate technical information to non-technical usersStrong network infrastructure design and implementation experience within multiple platforms. Edge Device, Routing, Switching, WAP.Server OS Knowledge, Linux, Unix, Windows, VMWareEffective analytical and creative problem-solving skillsStrong organizational skills and keen attention to detailAbility to work well in a team environment, to handle pressure and multiple projects simultaneously and to manage work under tight deadlinesExperience in cloud-based technology such as AWS, Azure, Google GCP, Office 365, G-SuiteMust be flexible, able to multi-task and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork Experience
5+ years experience working within a NOC, Server Support or Network Administration positionAssociates degree or equivalent technical certificate required or relevant work experience will be consideredCCNA, MCSA and/or AWS certification preferredPrior experience working for an MSP or Value-Added Reseller preferred but not requiredMust be a team oriented individualMust have a good personality with a sense of humor All your information will be kept confidential according to EEO guidelines.